Privacy Policy

Thank you for visiting HooverCommercial.com. We know that your privacy is very important to you and that’s why we take that very seriously. Hoover, Inc.® is committed to protecting any personal information that you choose to give us to help make your experience with Hoover® a great one!

Personal Information Collection and Usage

Hoover is the owner of the information collected on this site. We will not sell, share or rent this information to others in any way except as disclosed in this Privacy Policy and Terms of Use. When you provide us with personal information such as your name, street address, email address, phone number, etc., we use this information for limited and specific purposes. Hoover will use the information you provide to fulfill your purchase orders, other requests, and enhance your relationship with Hoover and its strategic partners. If you choose to receive email from Hoover, then we will occasionally send you email about Hoover products and promotions. We like to keep things clean, and promise not to clog your inbox.

If you would like to add your name to our mailing list, change your personal information or be removed from our mailing list, please choose one of the following options:

    Sign up to receive our newsletter.
    To unsubscribe, click the "unsubscribe" link in one of our emails you’ve received from Hoover
    Contact our Consumer Service Department by one of the following:

  • Send an email to us through our Contact Us page
  • Call us at: (800) 944-9200 Monday - Friday 8:00 a.m. to 7:00 p.m. EST.
  • Contact us at: TTI Floor Care North America 7005 Cochran Road Glenwillow, Ohio 44139

    To request removal of personal data, complete and submit the form at this url: https://www.hoovercommercial.com/request-personal-data-removal/

Cookies and Log Files

HooverCommercial.com uses cookies as a service to our users by saving your shopping cart for seven days. A cookie is a piece of data stored on a user’s hard drive. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies and other similar technology can only record about you what you have already chosen to tell us and cannot retrieve or transmit information you do not authorize. Please be aware that cookies are required to add items to your wishlist and then proceed through the research process. You are able to disable cookies through your internet browser options, however, by doing so you will limit the functionality we can provide to you during your visit at HooverCommercial.com.

We use IP addresses to analyze trends, administer the site, track user’s movement and gather broad demographic information for marketing use. IP addresses are not linked to personally identifiable information.

Links

HooverCommercial.com contains links to third party sites. Please be aware that Hoover is not responsible for the privacy practices of such other sites and therefore have no responsibility or liability for the manner in which the organizations treat your personal information. This privacy statement applies solely to information collected by HooverCommercial.com.

Account Information Policy and Security

All account information including your mailing address, email address and phone number will be encrypted to insure your privacy. This information is entered on a page that uses the Secure Socket Layer (SSL) protocol. That means your information is sent to us and our credit card verification service through a secure connection between you and HooverCommercial.com.

Promotions and Product Availability

All promotions offered on HooverCommercial.com apply to purchases shipped within the United States unless otherwise noted. Hoover offers services and products in many parts of the world. HooverCommercial.com may refer to certain services or products which are not available worldwide without specifically limiting the offers as such. Such reference does not imply that Hoover intends to offer such service or products in all countries.

Thank You For All Your Creative Ideas, But...

Hoover does not review unsolicited new ideas from third parties for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Hoover programs. By submitting an idea, you waive any right to compensation of any type for the idea. Also, please know that you are responsible for the material that you submit, and that you, not Hoover, have full responsibility for the message including its reliability, originality and copyright. Any and all rights to materials and ideas submitted to us become the exclusive property of Hoover.

Social Network: Facebook, Twitter, and YouTube

The Hoover Facebook, Twitter and YouTube pages are run and maintained by individuals from Hoover and select marketing agencies. The views, opinions, depicted results and experiences expressed in user-submitted comments are solely those of the author and do not necessarily reflect those of the makers of Hoover products. Additionally, such comments may not be representative or typical of the product under actual conditions of use as directed by Hoover. User comments are not edited for accuracy or safety.

Limited Warranty Policy Statement

Products: Limited warranties vary by product. Please see individual product page for further details. Replacement Parts: 90 days from date of purchase.

Disclaimer of Liability

THE MATERIALS AND INFORMATION ON THIS WEBSITE ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EXPECTATION OF PRIVACY OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operations or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence or any other cause of action.

You specifically acknowledge that Hoover is not liable for the defamatory, offensive or illegal conduct of third parties.

Hoover may make improvements and/or changes in the products and/or programs described on Hoover.com at any time without notice.

Notification of Changes

The Hoover products and services offered to you online change from time to time as we are consistently trying to improve your experience with Hoover. As our business changes, we will update our privacy policy, which when updated, will be available on this page without notification. Hoover also reserves the right to change all Terms of Use of its websites at any time, and each visit you make to Hoover.com shall be subject to current Privacy Policy and Terms of Use.

Please contact us with questions regarding our privacy policy.

Your Acceptance

When you use our website, you acknowledge your acceptance of our privacy policy and terms of service. If you do not agree with these policies, please do not use our website. This privacy policy and terms of service is subject to change without notice.

Your California Privacy Rights

This PRIVACY NOTICE supplements our privacy policy with regard to visitors, users, and others who reside in the State of California and with regard to personal information collected or disclosed within the State of California.  We adopt this notice to comply with the California Consumer Privacy Act of 2018 (the "CCPA") and other applicable California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this notice.

This notice provides California residents with notice of our practices and notice of their specific rights regarding their personal information.  This notice also describes such individuals' rights and how to exercise those rights.

Notice of Categories of Personal Information Collected:

Without limiting the descriptions above regarding what information we may collect, we have collected the following categories of personal information about consumers in the last twelve (12) months via the means described above:

  • Identifiers
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Commercial information
  • Internet or other similar network activity

Notice of Purposes For Categories Of Personal Information Collected:

Without limiting the description of our purposes for collection and use of information described elsewhere in this privacy policy, with respect to the categories of personal information identified above, we may also use such information for business or commercial purposes as follows:

Category

Purposes

Identifiers

·       To fulfill or meet the reason you provided the information.

·       To provide support, personalize, and develop our websites, products and services.

·       To create, maintain, customize, and secure your account with us.

·       To process your requests, purchases, transactions, and payments and prevent transactional fraud.

·       To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

 

·       To fulfill or meet the reason you provided the information.

·       To provide support, personalize, and develop our websites, products and services.

·       To create, maintain, customize, and secure your account with us.

·       To process your requests, purchases, transactions, and payments and prevent transactional fraud.

·       To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

Commercial information

·       To fulfill or meet the reason you provided the information.

·       To provide support, personalize, and develop our websites, products and services.

·       To create, maintain, customize, and secure your account with us.

·       To process your requests, purchases, transactions, and payments and prevent transactional fraud.

·       To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

Internet or other similar network activity

·       To fulfill or meet the reason you provided the information.

·       To provide support, personalize, and develop our websites, products and services.

·       To create, maintain, customize, and secure your account with us.

·       To process your requests, purchases, transactions, and payments and prevent transactional fraud.

·       To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Notice of Sharing of Personal Information:

We do not sell or share personal information with any third party. We may disclose your personal information to our subsidiaries and affiliates and service providers.

Notice of Your Rights and Choices:

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know:

You have the right to request that the Company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

To request your information, click here.

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling (if applicable) that personal information.
  • The specific pieces of personal information we collected about you.
  • The disclosure for a business purpose, identifying the personal information categories that each category of recipient obtained.

Right to Delete:

You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request in whole or in part if retaining certain information is necessary for us or our service providers to:

To delete your information, click here.

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  6. Comply with a legal obligation.
  7. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Your Rights:

To exercise the right to know or the right to delete described above, please submit a verifiable consumer request to us by either:

  • Calling us at (888) 579-2039
  • Visiting the following web page link:

You may only make a verifiable consumer request to exercise your rights under the CCPA twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing, Verification and Format:

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

When you make a request, we will attempt to verify your request as follows to ensure that we provide your personal information only to you or your authorized representative:

  • Account Users: We will verify your identity using our standard authentication means associated with your account with us.
  • Users Without an Account: We will verify your identity via first name, last name, email address and phone number.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following web page link:

[HYPERLINKED URL with the title "Do Not Sell My Personal Information"]

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination:

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Accessibility:

Alternative formats of this privacy policy may be obtained as follows

  • Calling us at (800) 944-9200
  • Contact us at: TTI Floor Care North America, 8405 IBM Drive, Charlotte, NC 28262

Appointing an Agent:

You may designate an authorized agent to make a request under the CCPA on your behalf.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:
1-800-944-9200